HyVä-digi

You can use HyVä-digi health services if

• you need counselling and care instructions
• you have a chronic disease that causes symptoms
• you have the flu, sexually transmitted disease, or urinary tract inflammation
• you have symptoms in your skin or intestines
• you want to ask about your medications
• your back or neck is sore
• you want to ask about your laboratory tests results or X-ray results
• you need a doctor’s certificate or a medical report
• you want to ask about vaccinations when you are going on a trip
• you have anxiety
• you have symptoms of depression.

You may have symptoms of depression if

• you are often sad and irritable
• you think a lot about death
• you think bad things about yourself
• you find it difficult to concentrate
• you are tired and exhausted
• you have strange symptoms like headaches and nausea
• your appetite or sleep has altered.

You can use HyVä-digi social counselor if

• you want to ask about social services
• you need a listener or someone to talk to
• you need help when you want to apply for subsidies (for example from Kela)
• you need advice on money matters
• you need other advice on your life.

You can use HyVä-digi oral health care services if

• You need help with oral health matters
• You want to book an appointment at a dental clinic
• You want to book an appointment for a 1-year-old’s dental check-up

You can use the HyVä-digi physiotherapist chat if

• you need help with musculoskeletal issues
• You want to book an appointment for physiotherapy.

When you open a nurse’s chat, you need to authenticate yourself. If you are acting on behalf of someone else, select acting on behalf when you authenticate.

When you open a chat with a health care professional you can first communicate with a nurse. The nurse is present in the chat at the same time and answers your messages. The nurse will assess your situation and guide you forward, for example, to a doctor. The nurse may ask you to open a video call to detect your health issue.

The nurse will direct you to the right place, if your matter cannot be handled online.

The chat is open

• Monday to Friday at 8–18.
• Saturdays at 9–14.30.

You can also talk to a Social Counsellor via HyVä-digi. In that case, choose the Social Counselor’s chat.

You can discuss with a Social Counsellor in a chat or via a video call. You can have one discussion first, but you can also agree on more appointments with the Social Counsellor.

You can talk to a social Counselor anonymously. However, in some situations you will need to identify yourself. In that case, log in using your online banking credentials or a mobile certificate.

The Social Counsellor cannot tell you about the decisions of other social services in chat or via a video call.

The chat is open

• Monday to Friday at 9–15.

In HyVä-digi, you can chat with a dental nurse or dental hygienist about oral and dental health. In that case, choose the Oral Health Care chat.

When you open the oral health care chat, you need to authenticate yourself. If you are acting on behalf of someone else, select acting on behalf when you authenticate.

In the chat, you can discuss dental care and get advice if you have any symptoms. The professional can also assess in the chat whether you need dental treatment.

We also provide oral health check-ups via video consultation for all 1-year-old children.

The chat is open

• Monday to Friday at 9–15.

You can also chat with a physiotherapist in HyVä-digi. In that case, choose the Physiotherapist chat.

When you open the physiotherapist chat, you need to authenticate yourself. If you are acting on behalf of someone else, select acting on behalf when you authenticate.

In the chat, you can discuss, for example, musculoskeletal conditions or symptoms. The physiotherapist may ask you to start a video call so they can see your issue. If needed, you can also book an appointment for a physiotherapist via video or in-person consultation.

The chat is open

• Monday to Friday at 9–15.

You can go to the chat any time when the service is open, you do not have to book an appointment.

1. Press the “Open Chat” button at the bottom right corner of the page. The button is green and has the HyVä-digi logo.
2. Select the Nurse chat.
3. Press the “Verify your identity” button.
4. First, press “I accept the terms of service” and then “Accept and continue to authentication.”
5. Authenticate in the chat using bank credentials or a mobile certificate.
6. Select your role:
   • Own use, if you are handling your own matters, or
   • Acting on behalf, if you are handling matters for someone else.
7. Choose one of the following options:
   • Preliminary questionnaire, if your matter concerns a new symptom or issue
   • Background information for service, if your matter concerns a previously treated symptom or issue
8. Fill in the required fields and then select “Accept and continue.”
9. You will enter the queue. You can type in the text box while waiting.
10. Do not close your browser or the chat window. You may need to wait a moment.
11. You can chat with the nurse once they join the conversation.

You can go to the chat any time, you do not have to book an appointment.

1. Press the “Open Chat” button at the bottom right corner of the page. The button is green and has the HyVä-digi logo.
2. Select the Social Counselor’s chat.
3. Press the “Start Chat” button.
4. Enter your name in the text field.
5. First, press “I accept the terms of service” and then “Accept and continue.”
6. Fill out the Preliminary Questionnaire and press Send.
7. You will enter the queue. You can type in the text box while waiting.
8. Do not close your browser or the chat window. You may need to wait a moment.
9. You can chat with the social counselor once they join the conversation.

1. Press the “Open Chat” button at the bottom right corner of the page. The button is green and has the HyVä-digi logo.
2. Select the Oral Health Care chat.
3. Press the “Verify your identity” button.
4. First, press “I accept the terms of service” and then “Accept and continue to authentication.”
5. Authenticate in the chat using bank credentials or a mobile certificate.
6. Select your role:
   • Own use, if you are handling your own matters, or
   • Acting on behalf, if you are handling matters for someone else.
7. Fill out the Preliminary Questionnaire and then select “Accept and continue.”
8. You will enter the queue. You can type in the text box while waiting.
9. Do not close your browser or the chat window. You may need to wait a moment.
10. You can chat with an oral health care professional once they join the conversation.

1. Press the “Open Chat” button at the bottom right corner of the page. The button is green and has the HyVä-digi logo.
2. Select the Physiotherapist chat.
3. Press the “Verify your identity” button.
4. First, press “I accept the terms of service” and then “Accept and continue to authentication.”
5. Authenticate in the chat using bank credentials or a mobile certificate.
6. Select your role:
   • Own use, if you are handling your own matters, or
   • Acting on behalf, if you are handling matters for someone else.
7. Choose one of the following options:
   • Preliminary questionnaire, if your matter concerns a new symptom or issue
   • Background information for service, if your matter concerns a previously treated symptom or issue
8. Fill in the required fields and then select “Accept and continue.”
9. You will enter the queue. You can type in the text box while waiting.
10. Do not close your browser or the chat window. You may need to wait a moment.
11. You can chat with the physiotherapist once they join the conversation.