Guaranteed treatment
Guaranteed treatment means that you will receive medical care within a reasonable time. The Health Care Act guarantees this. The wellbeing services county obeys laws and makes sure that you receive the medical care you need. On this page we will tell you what guaranteed treatment means in practice.
You have the right to get urgent medical care immediately. The guaranteed treatment only applies to non-urgent care.
Receiving medical care and waiting times
Guaranteed treatment means that you have the right to
- get in touch with healthcare personnel during the same day.
- get in touch with dental care personnel during the same day.
- get an assessment of the need for treatment during the same day.
- the assessment can be done by phone, via chat, or at the health station.
- to receive treatment at a social and health centre within three months.
- to receive dental treatment within six months If you are over 23 years old.
- receive outpatient care for the first time within two weeks of first contact.
- receive dental care within three months of contact if you are under 23 years old.
The wellbeing services county monitors how quickly clients receive treatment.