Costumer billing
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On this page, you will find information about the payment cap, paying and receiving invoices, and debt collection. You will also find the contact details for billing customer service.
We encourage our clients to start using the digital invoicing. You can pay your bills conveniently via your own online bank. Alternatively, you may choose to receive them via the Kivra or OmaPosti digital mailbox services.
E-invoicing is an eco-friendly, secure, and fast alternative to paper invoices. The invoice is sent directly to your online bank nearly without a delay. This makes it easier for clients to pay the invoices and thus reduces the use of paper.
The impact of the implementation of the client and patient information system on services. Read more here (only in Finnish): Päivittyvä: Asiakas- ja potilastietojärjestelmän käyttöönoton vaikutukset palveluissa – Itä-Uudenmaan hyvinvointialue(siirryt toiseen palveluun)
Maximum payment limit
The maximum payment limit in 2026 is EUR 815. The monitoring period for the annual maximum of fees is the calendar year (January 1–December 31). Please note that you must monitor the payment limit yourself to see if it is exceeded.
The maximum payment limit is in use in all of Finland. This means that all public health care payments count toward the maximum payment limit, also including payments for services at another area than the wellbeing services county of East Uusimaa.
After the maximum payment limit is exceeded, the services covered by the maximum payment limit are free of charge. A fee for short-term institutional care is an exception, for which those over 18 years pay EUR 26.80 per day of care.
Monitoring the maximum payment limit and procedures
Add up all service fees that you have paid during the same year. The payment will be counted towards the maximum payment limit if there is an asterisk (*) before the payment on the invoice. Please keep any invoices or receipts covered by the maximum payment limit, for you will need to present them if asked. Fees for those under 18 are taken into account together with their guardian’s fees.
All fees charged for services provided at the wellbeing services county of East Uusimaa are automatically taken into account in the system. The patient information system takes into account accumulated payments and changes the invoicing criteria when the maximum payment limit is reached.
The point at which the payment limit is exceeded is determined by when you received the service, not by the invoice’s due date or payment date.
If you have paid any client fees covered by the maximum payment limit after the limit has been reached, the amount overpaid will be refunded to you. Please remember to claim your refund no later than during the following calendar year.
If the maximum payment limit is reached based on the services of the wellbeing services county of East Uusimaa, please fill in an electronic application. If the maximum payment limit has been reached based on services of another area, your maximum payment limit application will be processed at the healthcare unit within whose services the limit is reached (for example, at HUS).
If your maximum payment limit is reached, or if you have any questions about your maximum payment limit, please contact client invoicing customer service.
Your maximum payment limit application will be processed more quickly if you submit it using the online form.
- Fees for non-institutional health care from the health centre
- Fees for examination and care at an outpatient clinic
- Fees for day surgery
- Fees for oral and dental examination and treatment
- Fees for physiotherapy, neuropsychological rehabilitation, nutritional therapy, podiatric care, other treatment aimed at improving and maintaining functional ability, speech therapy, and occupational therapy provided by a healthcare professional
- Fees for a treatment series
- Fees for night and day care
- Fees for temporary hospital care at home and hospital at home
- Fees for a period of medical rehabilitation for a person with an intellectual disability in an institution, provided that it is based on the Act on Special Care for Persons with Intellectual Disabilities or the Act on Services and Act on Disability Services and Assistance
Fees paid with social assistance are also taken into account in the maximum payment limit. Services conducted remotely are also covered by the maximum payment limit.
Short term institutional care is an exception to this. You must pay for short term institutional care even if your maximum payment limit has been exceeded. I that case, the fee for treatment is EUR 26.80.
- Fees for ambulance or emergency transport
- Fees for medical certificates and other certificates
- Fees for social welfare services, like home help for families with children, excluding short-term institutional care
- Fees based on income
- Penalty fees for uncancelled appointments
- Fees for laboratory and imaging examinations, when tests have been made with a referral from a private doctor
- Co-payment (excess) for a service voucher or transport service
- Dental technical costs for oral and dental care, like dentures, mouth guards, orthodontic appliances, or sleep apnoea mouth guards
- Fees for care compensated based on acts, for example, the Employment Accidents Insurance Act, Agricultural Entrepreneurs’ Accidents Insurance Act, Military Injuries Act, Motor Insurance Act, Patient Injuries Act, or any other comparable act
- Fees for a person who does not have a home municipality in Finland. An exception to this are persons who, under the law, have the same right to receive healthcare services in Finland.
Invoice payment
The OmaPosti application of Posti is a popular channel for sending and receiving mail digitally. Receive letters and bills securely in digital format. OmaPosti works best as a mobile application, but, if necessary, you can also use the online version without downloading the application.
Download the Kivra app from the app store onto your phone. Alternatively, you can also use Kivra on your computer. Setting up Kivra will go in an instant and it is completely free. After registration, you will automatically receive mail from companies and organisations with which you operate.
Find out more about OmaPosti and Kivra here:
You can order invoices from the wellbeing services county to be sent to you as e-invoices. You will then receive the e-invoice direct to your online bank, and the invoice will not be sent to you in paper form by post.
- Order an e-invoice from your online bank.
- Choose ITÄ-UUDENMAAN HYVINVOINTIALUE (Wellbeing services county of East Uusimaa) as the sender of invoices.
- For more detailed instructions, please contact your bank.
- If you have not ordered an e-invoice, you will receive an invoice in paper form by post.
- Direct payment means that the payment will automatically be paid from your bank account on the due date. You will receive information about the invoice by post. Direct payment is a good option if you are not using an online bank.
- Make a direct payment order via your bank. The bank informs the wellbeing services county when an agreement is made.
You can change the due date or make a payment plan, when necessary. A payment plan means that you can pay the invoice divided in smaller parts. Contact HPK Palvelut if you want to make a payment plan.
Contact information for HPK Palvelut
Telephone: 040 674 7378. Opening hours: Monday to Friday at 9–11.
E-mail: laskutuskyselyt@hpkpalvelut.fi(avautuu uuteen ikkunaan)
Please let us know the account number of the bank account to which you would like us to refund your money. We will refund any money you have overpaid or that the wellbeing services county is reimbursing you.
In the case of death, the estate may request a payment period of three months for the estate inventory. HPK Palvelut OY tel. 040 674 7378. Opening hours: Monday to Friday at 9–11, or by e-mail at laskutuskyselyt@hpkpalvelut.fi(avautuu uuteen ikkunaan)
If the estate is found to be insolvent in the estate inventory, the inventory shall be sent by e-mail or post to the registry of the wellbeing services county, e-mail address: kirjaamo@itauusimaa.fi(avautuu uuteen ikkunaan).
Postal address Wellbeing services county of East Uusimaa
Tulliportinkatu 1
06100 Porvoo
Debt collection
If you do not pay your invoice by the due date, the invoice will be sent to the debt collection agency Revire. Please contact Revire’s customer service if you want to ask about a payment reminder or about debt collection.
Contact information for Revire: tel. 020 6399 420. Opening hours: Monday to Friday at 8–16.
E-mail: asiakaspalvelu@revire.fi(avautuu uuteen ikkunaan)